Dear JAPAN BLUE JEANS community,  

We remain open 24-7 at While we strive to ship out every order in 2-3 business days, please understand that there may be minor delays. Also, we have extended the return ship policy to 45 days. We ask that you continue to initiate your return within 14 days of receiving your order but the products need to be shipped to us with a tracking number and received by us no later than 45 days from the date of purchase (except any customs-related delays for returns).

Due to the coronavirus (COVID-19) outbreak, some product availability might be affected at the moment. We will proceed with an automated refund for orders with unavailable products. Apologies for the inconvenience.

If you have any questions regarding the delivery of your order, our customer service team is here to assist you virtually via chat or our contact form.

Our thoughts continue to be with the safety and health of our employees, customers, and the world. Thank you for your business and patience.